
Chatbot vs Conversational AI: Key Differences and When to Use Each
Rule-based chatbots follow scripts; conversational AI understands free-text questions and context. How they differ in accuracy, cost and risk, and how to choose (or combine) them.
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Rule-based chatbots follow scripts; conversational AI understands free-text questions and context. How they differ in accuracy, cost and risk, and how to choose (or combine) them.

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