In a significant development, CloudTalk, the Bratislava-based AI-powered calling software provider, has successfully concluded its Series B funding round, securing an impressive $28 million. This latest injection of funds, co-led by KPN Ventures and Lead Ventures, alongside existing investors Point Nine Capital, henQ, Presto Ventures, and Orbit Capital, brings the company’s total funding to an impressive $36.7 million.
Established in 2016, CloudTalk has positioned itself as a crucial tool for sales and customer service teams, aiming to revolutionize communication dynamics between businesses and their customers. With a focus on making the customer experience a key competitive advantage, CloudTalk’s platform boasts features such as AI-powered dialers, conversational intelligence, and speech recognition.
Martin Malych, the CEO of CloudTalk, expressed enthusiasm about the funding milestone, stating, “This investment is a leap towards our ‘moonshot’ goals, not just in terms of financial growth but in fundamentally transforming how businesses communicate.” Malych emphasized CloudTalk’s commitment to leveraging artificial intelligence to maximize team efficiency, optimize conversations, and drive revenue growth for their clients.
CloudTalk’s platform is currently utilized by 4,000 sales and customer-facing teams across more than 100 countries, facilitating over 400 million customer conversations. Malych shared an intriguing statistic, mentioning that this translates into an astonishing 665 years of calling—a testament to the platform’s widespread adoption and impact.
Sem Alberga, Investment Director at KPN Ventures, commended CloudTalk’s intuitive AI solutions and their ability to meet the dynamic needs of modern businesses. Alberga expressed excitement about helping CloudTalk expand its international presence and further improve calling quality.
Kristóf Székely, Partner at Lead Ventures, echoed the sentiment, stating, “We’ve invested in CloudTalk because of their strong team and remarkable traction. We are confident that CloudTalk’s leadership and team are on the right path to change how contact centers work globally.”
The funds raised in this Series B round will play a crucial role in accelerating CloudTalk’s growth and product innovation. The company aims to enhance its AI-powered cloud phone system and contact center solutions, meeting the evolving demands of businesses worldwide.
CloudTalk’s platform, which automates workflows, provides built-in analytics, and integrates seamlessly with CRM and helpdesk tools, has positioned itself as a market leader. With a team of over 140 employees, the company is poised to further disrupt the telco industry, emphasizing excellence, innovation, and a human-first approach to communication.
Check out the official announcement here.