Pega Introduces New GenAI Assistant Knowledge Buddy

Pega Introduces New GenAI Assistant Knowledge Buddy

Pegasystems Inc. (NASDAQ: PEGA) has introduced a groundbreaking solution to address the common challenges faced by enterprises in accessing and utilizing knowledge scattered across various systems. The newly unveiled Pega GenAI Knowledge Buddy, an enterprise-grade generative AI-powered assistant, promises to transform how customers and employees interact with knowledge resources.

Revolutionizing Knowledge Access

Enterprise knowledge content often resides in complex and disconnected systems, making it challenging for users to find, understand, and apply information in their workflows. Pega GenAI Knowledge Buddy aims to revolutionize this by providing a seamless solution for synthesizing knowledge from scattered content libraries.

Kerim Akgonul, Chief Product Officer at Pega, emphasized the need for a solution that goes beyond traditional generative AI products. “Most generative AI bots lack the critical features enterprises need to work securely and effectively,” Akgonul stated. “Knowledge Buddy is designed to bridge this gap by offering a unique combination of innovative AI architecture and robust security features.”

Knowledge Buddy
How it Works | Source: Pega

Key Features of Knowledge Buddy

The Pega GenAI Knowledge Buddy promises to offer enterprises a versatile and secure platform for accessing and utilizing their knowledge bases. Some key features include:

  1. Conversational Interfaces: Knowledge Buddy allows users to ask questions through simple and conversational interfaces, providing specific and concise responses.
  2. Content Synthesis: The assistant automatically searches, analyzes, and synthesizes information from existing document libraries, enabling users to quickly generate accurate answers.
  3. Security Controls: Organizations gain control over user access rights, ensuring transparency in how information is accessed. Content authors can easily manage and audit knowledge updates.
  4. Customizable Buddies: Enterprises can configure unique Buddies for various use cases, such as marketing, operations, sales, or service, and seamlessly integrate them into internal systems or digital channels.
  5. Auditability and Transparency: Knowledge Buddy provides clear citations back to the source content, facilitating easy validation of answers. Conversations are tracked and audited, offering insights into overall usage.

Deployment and Availability

Pega GenAI Knowledge Buddy’s flexible foundation allows for the rapid deployment of generative AI-powered knowledge assistants. Enterprises can create customized Buddies for scenarios like marketing, operations, sales, or service.

The solution is set to be available on Pega Cloud in the Pega Infinity ’24.1 release in the first half of 2024. For more information, interested parties can visit Pega GenAI Knowledge Buddy.

Pegasystems aims to empower organizations with a tool that not only enhances productivity but also ensures the secure and efficient utilization of their knowledge bases. With Knowledge Buddy, Pega envisions a future where employees and customers can effortlessly access the information they need, leading to increased productivity, customer satisfaction, and overall operational effectiveness.

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