Kyndryl Launches Gen AI-Powered Workflow Automation Service

Kyndryl Launches Gen AI-Powered Workflow Automation Service

Kyndryl, the world’s leading IT infrastructure services provider (NYSE: KD), has unveiled groundbreaking Workflow Orchestration Services, a generative AI-powered digital workplace solution designed to automate and modernize business processes. This move is set to revolutionize the digital workplace experience for employees and customers, providing a one-stop solution for organizations looking to enhance efficiency and streamline essential operations.

Ivan Dopplé, Senior Vice President of Kyndryl’s Global Digital Workplace Services Practice, emphasized the challenge posed by legacy business processes: “The biggest impediment to improving the workplace experience for employees are legacy business processes that are complex and constrained due to components that don’t integrate or work well together.”

Kyndryl Workflow Orchestration services offer a user-friendly interface to improve overall user experience, making tasks more navigable and efficient for employees. The solution streamlines complex processes across different departments, enabling seamless integrations and providing real-time visibility and tracking of fully automated requests.

Moreover, the solution prioritizes information security and integrity through access controls, encryption, and audit trails. It eliminates manual interventions, reducing the risk of human error, and is scalable to meet increased workload demands. Customers can customize applications to cater to specific business needs, ensuring flexibility and adaptability to changing requirements.

Udit Singh, Practice Director at Everest Group, commented on the significance of Kyndryl’s Workflow Orchestration capability, stating, “Kyndryl’s Workflow Orchestration capability provides an automated resource that can enable companies to gain insights, improve performance, and respond to emerging challenges or opportunities.”

To support customers in their workflow transformation, Kyndryl Vital and Kyndryl Consult experts are ready to provide advisory, implementation, and managed services, including co-creation, design, strategic consulting, and ongoing business process improvement.

For organizations seeking to capitalize on no-code or low-code solutions, Kyndryl Workflow Orchestration services offer a powerful solution to improve business outcomes. By leveraging workflow capabilities and AI automation, Kyndryl aims to eliminate complexity, reduce training and development costs, and maximize return on investment.

As Kyndryl spearheads this innovative approach to business processes, it marks a significant step towards a more efficient and automated future for digital workplaces.

For more information about Kyndryl Workflow Orchestration Services, visit Kyndryl’s official website.

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