NLX, a New York City-based firm specializing in end-to-end enterprise AI solutions for enhancing customer experiences, has successfully secured $12 million in Series A funding. This funding round was spearheaded by Cercano, with notable participation from Thayer Ventures and HL Ventures. Existing investors such as IAG Capital Partners, JetBlue Ventures, and Tech Square Ventures’ Engage also joined in.

The primary objective behind this funding infusion is to bolster NLX’s operational capabilities and further advance its development endeavors. Under the leadership of CEO Andrei Papancea, NLX offers a comprehensive enterprise AI platform, facilitating the creation, management, deployment, and analysis of various conversational applications across channels such as chat, voice, and multimodal interfaces.

Utilizing cutting-edge generative AI technology coupled with cloud software, NLX empowers brands to efficiently manage conversational deployments on a large scale. The platform ensures modularity and accessibility to AI models from industry giants like Amazon, Google, Microsoft, and the Open Source community.

Prominent clients of NLX include globally recognized brands such as Red Bull and Copa Airlines. Additionally, NLX has engaged with teams at Comcast following their participation in the Comcast NBCUniversal LIFT Labs accelerator program. Notably, NLX boasts its largest deployment spread across 90 countries, supporting over 65 languages and locales.

According to Andrei Papancea, NLX’s CEO, “AI is revolutionizing the customer service landscape, emphasizing the importance of personalized and seamless interactions. This funding milestone reflects NLX’s commitment to assisting leading global brands in delivering unparalleled customer experiences at scale.”

Lauren Glatter, an investor at Cercano, expressed excitement about NLX’s innovative approach, stating, “NLX’s dedication to providing automated and frictionless multimodal self-service experiences resonates with the evolving needs of enterprises.”

Ryan Chou, Managing Director of Investments at JetBlue Ventures, commended NLX for empowering companies to offer seamless end-to-end self-service experiences that not only delight customers but also assist in managing fluctuations in call center demands.

NLX’s enterprise AI platform facilitates the creation, deployment, and analysis of conversational applications across various channels. With this recent funding injection, NLX is poised to further revolutionize the customer experience landscape, ensuring brands can adapt to evolving consumer preferences seamlessly.

Cercano Management, LLC, an SEC-registered investment adviser, led the funding round. It’s worth noting that Cercano’s statement is not intended as a solicitation for any specific investment product or service and is subject to change without notice.